Refund policy

We want you to love your poster. If anything is wrong with your order, we'll make it right.

Damaged or defective prints

If your poster arrives damaged, misprinted, or defective, contact us within 30 days of delivery with a photo and we will send a free replacement or issue a full refund. You do not need to return the damaged item.

Wrong item received

If you receive the wrong poster, contact us within 30 days of delivery and we will ship the correct item at no cost.

Change of mind

Because every poster is printed to order, we are unable to accept returns for change of mind. Please double-check your size and selection before ordering.

Cancellations

Orders can be cancelled for a full refund if they have not yet entered production. Contact us as soon as possible after placing your order.

Refund processing

Approved refunds are issued to the original payment method within 5-10 business days.

Contact

Email support@matchboxposters.com with your order number and we will reply within 1 business day.